Longplay Health Privacy Policy
Last updated: August 2026
Overview
This Privacy Policy explains how Longplay Health Management LLC (Longplay Health, we, us, or our) collects, uses, discloses, and protects information when you visit longplayhealth.com or use any online services, tools, forms, or communications made available by or through our website (collectively, the Website and Services).
This Privacy Policy also explains how we coordinate with independent licensed clinicians and a clinical support organization that helps facilitate access to clinicians and supports prescription routing and care operations.
By using the Website or Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Website or Services.
HIPAA and health information
Some information you provide through the Services may relate to your health. Depending on the circumstances, certain health information may qualify as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) or similar state health privacy laws.
Healthcare services are provided by independent licensed clinicians and or clinician groups (Clinicians). Clinicians may be subject to HIPAA and may provide a separate Notice of Privacy Practices that describes how they use and disclose PHI for treatment, payment, and healthcare operations.
Longplay Health provides general and non-clinical support, such as account support, intake collection, scheduling support, and administrative communications. We may also work with a clinical support organization that supports care operations and prescription routing (Clinical Support Organization). Healthaide LLC performs this Clinical Support Organization role.
Not all information collected through the Website is PHI. For example, information collected for general website analytics, marketing, or business communications may be governed by consumer privacy laws rather than HIPAA. In addition, some information may be outside HIPAA depending on how services are structured and which entity holds the information.
If there is a conflict between this Privacy Policy and a Clinician’s Notice of Privacy Practices for PHI handled under HIPAA, the Clinician’s Notice of Privacy Practices controls for that PHI.
Information we collect
We collect information in several ways.
Information you provide
You may provide information when you create an account, complete forms, use messaging features, schedule services, upload content, request information, or contact support. This may include your name, contact details, date of birth, account credentials, intake responses, health history, symptoms, medications, allergies, photos, documents, identity verification information where needed, and communications you send to us.
Information collected automatically
When you use the Website or Services, we and our service providers may collect information about your device and usage. This can include IP address, approximate location derived from IP address, device identifiers, browser type, pages viewed, clicks, referring pages, time spent, log files, and error reports.
Information from third parties
We may receive information from third parties in connection with providing the Services. For example, we may receive information from Clinicians and clinical groups involved in your care, the Clinical Support Organization supporting care operations and prescription routing, pharmacies and laboratories involved in fulfillment or testing, shipping carriers involved in delivery, payment processors that confirm payment status, and analytics or advertising providers that support Website performance and marketing.
How we use information
We use information to operate the Website and Services, respond to requests, and support care-related workflows. Uses may include account creation and management, intake collection and review, scheduling support, secure messaging support, administrative communications, care coordination and clinical routing, payment processing, fraud prevention, customer support, system monitoring, security, troubleshooting, quality improvement, legal compliance, and enforcement of our terms and policies.
We may also use information to understand how the Website is used and to improve content, performance, and user experience. Where permitted by law, we may use information for marketing and advertising, including measuring the effectiveness of campaigns.
How we disclose information
We disclose information as needed to provide the Services and to operate our business.
Disclosures for care coordination
We may share information with Clinicians and clinical groups as needed for evaluation, care coordination, prescribing decisions, follow-up, and related clinical operations.
We may share information with the Clinical Support Organization to support clinical routing, prescription workflows, and care operations. Healthaide LLC performs this Clinical Support Organization role.
If your care involves prescriptions, laboratory testing, or shipping, we may share information with pharmacies, laboratories, and shipping carriers to support fulfillment and related operations.
Disclosures to service providers
We may share information with vendors that help us operate the Website and Services, such as hosting, cloud storage, analytics, communications tools, customer support platforms, identity verification, security services, and payment processing.
These vendors are authorized to use information only as needed to provide services to us.
Disclosures for legal, compliance, and safety
We may disclose information to comply with law, regulation, court order, subpoena, or lawful request. We may also disclose information when we believe disclosure is appropriate to protect the rights, property, safety, or security of users, Clinicians, Longplay Health, or others, or to investigate fraud, misuse, or security incidents.
Business transfers
If Longplay Health Management LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction.
With your direction or consent
We may disclose information in other ways if you direct us to do so or provide consent.
Cookies, analytics, and advertising
The Website uses cookies and similar technologies such as pixels, local storage, and SDKs. These technologies help the Website function, remember preferences, understand usage, and measure performance.
We may use cookies and similar technologies for:
- essential functions such as session management and security
- preferences such as language and settings
- analytics to understand usage and improve the Website
- advertising and marketing measurement, where enabled, to understand campaign performance
Some analytics and advertising providers may set or read their own cookies or identifiers and may collect information about your device and your interactions with the Website over time.
You can control cookies through your browser settings and may be able to use device-level controls to limit tracking on mobile devices. If you disable cookies, parts of the Website may not function properly.
The Website does not respond to Do Not Track signals.
Communications
We may send administrative communications that relate to your account, your requests, or Services you use, such as confirmations, reminders, and security notices.
Where permitted by law, we may also send marketing communications. You can opt out of marketing emails by using an unsubscribe link or by contacting us.
If you provide a phone number and we send text messages, message and data rates may apply and message frequency may vary. You can opt out by replying STOP where applicable.
Opting out of marketing communications does not affect administrative communications.
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific consent
Help & Support:
- Reply “HELP” for assistance or contact us at info@Longplayhealth.com
- Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is completely secure.
You are responsible for protecting access to your devices, email accounts, and any credentials used to access the Services.
Data retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect security.
Retention periods vary depending on the type of information, the nature of services, and legal requirements.
Your choices and rights
Depending on your location and the nature of the information, you may have rights to request access, correction, or deletion of certain personal information, or to object to or restrict certain processing.
Some requests may be limited by law, including requirements related to health records, safety obligations, fraud prevention, and compliance.
To submit a request, contact us using the Contact section below. We may require verification of your identity before responding.
Privacy rights by state
Certain U.S. state privacy laws may provide additional rights and disclosures. These rights can vary by state and may depend on whether we are acting as a business, service provider, or in another role under the law.
Where applicable, and after we verify your request, you may have rights such as:
- to know the categories of personal information we collect and the purposes for collection
- to access or obtain a copy of certain personal information
- to request correction of inaccurate personal information
- to request deletion of certain personal information
- to opt out of certain uses or disclosures, such as targeted advertising, where applicable
We do not commit to offering a specific set of rights in all jurisdictions, and we will respond to verified requests as required by applicable law.
Children’s privacy
The Website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through the Website or Services, contact us.
International users
The Website and Services are intended for users in the United States. If you access the Website from outside the United States, you understand that your information may be processed and stored in the United States and other jurisdictions where our service providers operate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on the Website.
Contact
Privacy and general support: info@Longplayhealth.com
Address: Stevenson Ranch, California, US
Phone: +1 888-832-1883
Clinical routing support: support@healthaide.io